- Owns the entire project/program portfolio, ensuring prioritization aligns with company strategy, capacity, and financial goals
- Maintains a realistic, continuously updated delivery plan coordinated closely with software engineering leadership
- Provides visibility into program health and its impact on company performance
- Acts as the escalation point for strategic customers in relation to program performance
- Facilitates decision-making for trade-offs, resourcing, roadblocks, and cross-department dependencies
- Drives continuous improvement in delivery speed, predictability, and quality
- Oversees project-level budgeting, cost tracking, margin analysis, and revenue recognition inputs
- Identifies cross-program risks and implements mitigation strategies
- Promotes a culture of accountability, transparency, and customer-centric delivery
- Participates in tender evaluation, offer preparations, partner negotiations, long-term planning, mergers/acquisitions integration programs, and organizational design
- Fosters collaboration among Engineering, Sales, Offer Management, Marketing, In-Service Support and Product teams, by working closely with the Chief Technology Officer (CTO), Chief Financial Officer (CFO), Chief Commercial Officer (CCO), In-Service Support lead and Head of Product Management, while reporting to the ATM Director to align operational plans with strategic goals
- Oversees project managers and program managers
- Builds, leads, and mentors a high-performing project/program team
- Defines career paths, hiring standards, and training programs for program and project management staff
- Ensures consistent project management practices across all project managers and delivery teams
- Collaborates with the ATM Business Unit Director to set revenue targets, budgets, and financial forecasts